Last Updated: March 11, 2025
Wiborg Crans (hereinafter "we," "us," or "our") is deeply committed to protecting your personal information and respecting your privacy rights. This Privacy Policy explains how we collect, process, store, and safeguard personal data in full compliance with the General Data Protection Regulation (EU) 2016/679 (GDPR) and the Dutch GDPR Implementation Act.
By accessing our website and utilizing our joint health consultation services, you acknowledge that you have read, understood, and consent to the data practices described herein. We prioritize transparency and integrity in all our data handling activities.
The data controller responsible for processing your personal information is:
Depending on your interaction with our services, we may collect and process the following categories of personal data:
3.1 Personal Identification Information: Full legal name, email address, telephone number, residential address, date of birth, and emergency contact details provided through our intake forms or direct communications.
3.2 Health and Wellness Data: Information concerning your joint health status, previous injuries, surgical history, current physical limitations, exercise tolerance, dietary preferences, and wellness objectives shared during consultations.
3.3 Technical and Usage Information: Internet Protocol (IP) address, browser type and version, device identifiers, operating system, referral URLs, pages visited, time spent on pages, and other analytical data collected through cookies and similar technologies.
3.4 Communication Records: All correspondence including emails, consultation notes, progress tracking documents, and customer service interactions.
3.5 Financial Information: Payment records, billing addresses, transaction histories, and invoicing details processed through secure payment partners. We do not store complete credit card numbers.
Under Article 6 of the GDPR, we process personal data only when a valid legal basis exists:
Your personal data is utilized for the following purposes:
Our website employs cookies to enhance functionality and gather insights:
We maintain strict confidentiality and do not sell personal data. Limited sharing occurs only with professional service providers bound by contractual obligations, legal authorities when required, and professional advisors subject to secrecy duties.
Under GDPR, you possess the following rights: access, rectification, erasure, restriction, data portability, objection, and withdrawal of consent. Contact privacy@wiborgcrans.nl to exercise these rights.
We implement SSL encryption, access controls, regular vulnerability assessments, and staff training. While we employ industry-standard protections, absolute internet security cannot be guaranteed.
For privacy inquiries, contact privacy@wiborgcrans.nl or our Rotterdam address. You may file complaints with the Dutch Data Protection Authority if dissatisfied with our resolution.